FAQ

What if I am feeling a little sick?

Generally, if you’re feeling sick or not well, massage therapy may actually make you feel worse than you already are; that’s why we ask you not book a session while you are sick. Since Covid -19 it is strongly recommended and greatly appreciated that if you have been sick or near someone sick that you stay home until you are better.

Do I need to wear a mask to receive a massage?

Yes, please. Until Covid -19 is completely eliminated and a vaccine found please help to stop the spread by using a mask when ever possible.

How Do I Cancel an Appointment?
If you need to cancel an appointment or reschedule, please call 24 hours before your scheduled session to avoid your therapist charging you 50%of the fee amount of your appointment. Time was reserved exclusively for you. We understand that things in life happen whereby you are unable to you’re your appointment; please feel free to call a family member or friend to use your scheduled appointment time. 

Please let us know if you will be arriving late to your appointment, you are welcome to use whatever time you have left in your session but your therapist may be booked after your session and unable to your extend your time.

Can a single massage therapy session “fix” me?
There’s no definite answer to this question – clients vary with different ailments, some chronic, some intermittent. The therapies to alleviate these conditions will vary as well.

Some people walk away from a single massage therapy session feeling immediate relief, others have felt a physical improvement from their massage session the next day or a few days later, and some have required a series of regularly scheduled massage therapy sessions in order to notice significant improvements. 

It’s important to speak with your massage therapist about your ailments and your expectation, so they can help you understand the benefits they anticipate you’ll receive and how soon you can expect those benefits from your massage therapy treatments.

While it’s ultimately up to you to decide whether you want a single session or a series of sessions.

Should Massage Hurt? 

It's a myth that any form of massage therapy (even deep tissue massage) must be painful to be effective. Pain during a massage isn't a sure sign that the massage is helping. In fact, pain can cause muscles to seize up, making it harder for the massage therapist to ease tense areas.

Certain techniques, like trigger point therapy, usually cause some degree of soreness. Correcting a soft tissue problem (such as adhesions, tight attachments, and trigger points) can also cause some discomfort. However, if you don't have a soft tissue condition, a massage shouldn't cause soreness or pain.

Open communication with your massage therapist is key to a massage that meets your needs. If you have an injury or chronically tight or painful areas, be sure that your therapist is aware of it before the start of the session. If the pressure is too intense, tell your massage therapist immediately so he or she can ease up.

What are contraindications and what do they mean in massage therapy?
In massage therapy, contraindications are restrictions on what kind of massage treatments can be offered to a client based on medical factors.  If you have any sort of medical conditions, please discuss those with your therapist so that proper modifications to your massage can be incorporated if necessary.

What Massage Therapy Technique Would Work Best for Me?
The technique that works best for you depends on how you’re feeling when you come in for your massage therapy session.  Some massages like Hot Stone require extra time for step up of equipment so that the stones are at the proper temperature. Knowing how long you would like your session to last will be necessary at the time of making your appointment thereby insuring the length of session is scheduled accurately.

How Much Clothing Should I Remove? 

Typically, a massage therapist will ask you to undress to your level of comfort. Many people prefer to keep their underwear on during a massage, while others prefer to be nude. It's up to you.

Women usually remove their bras to allow the massage therapist to work on the back and shoulder areas without getting massage oil or lotion on the bra.

If your problem area is your low back, hips, buttocks, or groin, tight-fitting or large underwear can sometimes get in the way of massage work. You can ask your massage therapist before getting undressed.

If you do remove your underwear, you are always properly draped: covered by a sheet or towel.

The massage therapist will leave the room so that you can remove your clothing and lie on the massage table under the top sheet. 

What do I do if I don’t feel comfortable during my massage therapy session?
Therapists have asked us to remind their clients that if there’s anything they can do to make your session more comfortable, please ask. The heating pad on your table can be turned up or down, the music to be louder or softer, or you can ask for a softer or firmer touch to ensure you experience the best massage therapy session possible.

What If I Feel Self-Conscious? 

Being self-conscious shouldn't keep you from seeking health care, whether it's visiting your doctor or seeing a massage therapist. A professional massage therapist will be non-judgmental and focused on your muscles (and other soft tissue).

Still, some common concerns clients have are:

Having back acne

Believing they are overweight

Thinking they have ugly feet

Being self-conscious about scars

You can request that the massage therapist avoid certain areas. 

If you didn't have time to shave your legs, not to worry, please avoid shaving the day of your massage. It is better to have hairy legs then a cut on your leg. Whether or not there is hair on your legs is of no concern to your massage therapist.

Should I Tip? 

Although a tip is never required or expected, it is graciously received. Tipping is ultimately up to you with no expectations.   If you're unsure, ask the receptionist or massage therapist whether tipping is customary. If you don't want to ask in person, call ahead to ask.